Shipping & Returns


We use a preferred courier company for orders outside of Gauteng. Orders are dispatched daily Monday – Friday. All orders are specially packaged to ensure they arrive safely at the Final Destination.

Gauteng:

Monday – Friday 09:00am – 17:00pm
Delivery Door to Door
Subject to your order not containing a specially sourced or out of stock product.
A delivery fee of R65.00 is applicable to orders under R500.00 delivered within the Pretoria.

South Africa:

Orders are dispatched Mon-Friday and delivered Mon-Fri. The courier company does not deliver on Weekends or Public Holidays.
A Delivery Fee of R95.00 is applicable to orders outside of Pretoria below R1000.00
Outer lying areas which are not major centres, A major centre is Pretoria, Johannesburg and Durban can take a further 5-7 business days to be delivered.
*Some specialty liquors may require 10-14 days for delivery subject to no delay.

Orders:

We will accept orders online where payment can be made via EFT, Credit Card.
Delivery will not take place until proof of payment has been received and the funds have cleared our business account.

We do not sell liquor to anyone under the age of 18. We go by Challenge 21 if you are fortunate enough to look under the age of 21, you will be requested to provide positive proof of identification. At any point in time, we may use our discretion to refuse any order.

Delivery policy
Subject to stock availability and receipt of payment, requests will be processed and delivered with an average of 3 days with the use of our preferred courier company. For very remote areas not serviced by standard courier’s delivery could take an extra day.

Our products are shipped to your door saving you the fuss and hassle of standing in Post Office Ques.
Back Order: Should a product not be available for immediate delivery, it will take 10-14 days for delivery, however you will be notified via email.
The Provider will supply all goods to the delivery company in good order and will ensure that goods arrive at the User’s chosen delivery address in the same good order.

Cancelled orders:
On the e-commerce facility will be refunded after deduction of a 10% charge for administration costs. The Provider reserves the right to cancel an order for which payment has already been received. This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards. Should the Provider exercise this right, the User will receive a full refund with no deductions.

Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to info(at)Dramdiscoveryshop.co.za

Returns / Refund Policy
What do I need to do to return an item/s?

Dramdiscoveryshop.co.za will accept goods that you would like to return subject to receiving a notification by email within 7 days of the goods having been delivered to the address you requested us to deliver them to when you bought them. Contact us by going to our contact page and submitting the item/s you would like to return. We will arrange to have the item/s collected. Please ensure that you receive confirmation that we received your communication within 1 working day to make sure that the 7 days are not exceeded.

If you notify us after the 7-day period, you will have to send the item back at your cost. If the item is repaired or replaced under the manufacturer’s warranty the transport costs will be refunded and the new item will be sent to you free of charge.

Refunds will be paid to you every Friday by EFT or Credit Card which method you used to pay for the goods when you purchase it/them.

Please note that all items must be in there original packaging and in the same condition as you received them. Please check them when you receive them.

Export restriction

The offering on this website is available to clients in all countries in Africa including Mauritius, Seychelles and Reunion. For countries outside of South Africa you will need to confirm your order with us via email and arrange for a courier company to collect your order, we can assist you in this regard. Please note that you will be responsible to pay any customs duties, or any other costs charged/levied.